SuperVPN Review (2024)

At BestVPN.org, we are dedicated to evaluating the finest VPN services available. In this review, we are compelled to address one of the less favorable options on the market: SuperSoftTech’s SuperVPN. It is important to distinguish this from Super VPN, which is available at Supervpn.net and is another subpar service we may review in the future. The Super VPN, developed by Free Safety Connected Software Co., Ltd, is available on iOS devices through the Apple App Store and features a similar logo but differs in appearance from the SuperVPN reviewed here. The version we are discussing is exclusively available on the Google Play Store for Android devices.

Features

  • Rating: 2/5
  • Price: Free
  • Refund Period: Not applicable
  • Country of Origin: Singapore
  • Number of Devices per License: 1
  • Number of Servers: Unknown
  • Server Locations: 9 countries, including the USA, Canada, the UK, Japan, France, and Germany
  • Streaming Sites Unblocked: Netflix, ITV, BBC iPlayer, NBC
  • Supports Torrenting: Yes
  • Log Policy: Yes
  • 24/7 Customer Support: No
  • Website: supervpn.best (redirects to Google Play Store)

The SuperVPN Fast VPN Client, previously known as SuperVPN Free VPN Client, also offers a Pro version with both free and paid options. It has been downloaded over 100 million times on Google Play Store, while the Pro version has garnered over 10 million downloads, indicating significant usage.

Despite its functionality and ease of use—no payment or account creation required—the app’s appeal is diminished by its opaque operational practices. Attempts to trace SuperSoftTech lead to misleading addresses, and the use of identical names and logos among different VPN services raises concerns.

Privacy and Security

While SuperVPN is well-designed and has impressive download statistics, the lack of transparency regarding its ownership and operations is troubling. Unlike other VPN services that are acquired by major corporations, SuperSoftTech has remained elusive, raising questions about why it has not capitalized on its success.

The app requests extensive permissions, including access to all internet traffic and the ability to run in the background. Although it does not require root access, its control over network traffic poses potential risks.

Legal Domicile

Singapore offers a favorable environment for VPN services, as data retention laws do not apply, and there are no stringent registration requirements. However, the address provided for SuperSoftTech—15 Lower Kent Ridge Road, Singapore 119077—appears to be fictitious. This address is located within the National University of Singapore campus, where no such building exists.

The discrepancy raises further concerns about the legitimacy of the company. Despite extensive app registration and substantial download figures reported by AppBrain, the real location of SuperSoftTech remains unverified.

About SuperSoftTech

A lack of verifiable information about a VPN provider raises significant trust issues. The potential for misuse of VPN services for illicit activities, such as DDoS attacks or identity theft, is considerable. SuperSoftTech’s secrecy and extensive access to user network traffic heighten these risks, making the use of this app potentially dangerous.

In conclusion, the substantial risks associated with SuperVPN’s lack of transparency and access to sensitive user data overshadow any functional benefits it might offer.

Analysis of SuperSoftTech and Its SuperVPN Fast VPN Client

The identification and authenticity of SuperSoftTech, the developer of SuperVPN Fast VPN Client, remain uncertain due to potential confusion with the SuperVPN.net service, which appears to be unrelated and non-functional. To clarify the legitimacy of SuperVPN Fast VPN Client, we need to examine the available information about SuperSoftTech.

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Currently, the known details about SuperSoftTech include its name, an address on Lower Kent Ridge Road, and the contact email address goanalyticsapp@gmail.com. The validity of this email address has been verified since it does not return a “not found” response, unlike non-existent email addresses.

There is a distinction between the iOS app named SuperVPN (with a space) and the SuperSoftTech SuperVPN Fast VPN Client. Although both use similar logos, the user interface of the iOS app differs significantly. The download statistics for SuperVPN on Google Play, reported as over 100 million, are compiled by Google and are considered accurate. If there is a discrepancy between the iOS and Android versions, it is plausible that the SuperSoftTech SuperVPN app is the legitimate one. Alternatively, both apps could be developed by the same entity, albeit with different branding and developer identities.

The developer of the SuperVPN app is listed as Free Safety Connected Software Co., Ltd. This name bears a close resemblance to Free Secure Connected Software Co., Ltd, known for offering Snap VPN and Thunder VPN on the Apple App Store. Additionally, Free Safety Connected Software Co., Ltd has another VPN app, LunaVPN, which is associated with Lunaspeed Ltd according to AppAdvice.

A search for Free Safety Connected Software Co., Ltd yields no evidence of its existence as a registered company, and similarly, Free Secure Connected Software Co., Ltd does not appear outside app download sites. In contrast, Lunaspeed Ltd is a UK-registered company, although its status is dormant. Its address is Flat 1404, 10 Cutter Lane, London SE10 0YA, and it is directed by Mr. Jinrong Zheng, a resident of the UK.

Jinrong Zheng has registered multiple Android apps, including several variations of SuperPlayer, SuperCHM, SuperCHM Pro, and GoAnalytics. The contact email for SuperVPN Fast VPN Client aligns with this, suggesting that Zheng is likely the developer and owner of SuperSoftTech and the SuperVPN Fast VPN Client app.

Activity Logging Concerns

Activity logging is a critical issue for VPN services, which are primarily used to conceal user identity. A VPN provides an alternative IP address, making users difficult to trace. During an active VPN session, the server maintains a mapping of IP addresses to track and route traffic effectively. This process, known as network address translation (NAT), is standard practice and does not pose a problem.

However, retaining NAT records beyond the session duration creates an activity log, which could be exploited by copyright investigators to trace activities back to the user’s real IP address. According to SuperVPN Fast VPN Client’s Privacy Policy, the service does retain activity logs, including IP addresses, browser types, and operating systems, for operational and security purposes.

Despite this, the obscurity surrounding SuperVPN’s ownership may limit the effectiveness of these logs for legal inquiries. Serving a court order to Jinrong Zheng could prove challenging, potentially protecting user privacy.

VPN Protocols Used by SuperVPN Fast VPN Client

VPN systems adhere to specific protocols to ensure compatibility across different software and hardware. The SuperVPN Fast VPN Client does not explicitly detail its supported VPN protocols. Based on research, the app appears to utilize the open-source strongSwan protocol, managed by a Swiss professor. Although not widely known, strongSwan is a reputable standard for VPNs.

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This implementation confirms that SuperVPN Fast VPN Client is a legitimate VPN service rather than a mere proxy. It adheres to established VPN protocols and provides encryption, ensuring a secure user experience.

strongSwan Procedures

VPNs adhere to a consistent procedural framework regardless of the protocol in use. This process involves integrating a remote device into a network via a secure internet connection. The network’s primary gateway then serves this device in the same manner it serves other network devices. The network gateway facilitates IP address translation through Network Address Translation (NAT).

The secure connection established between the device and the network is referred to as a tunnel. This tunnel conceals the client’s traffic from potential interceptors. All internet traffic must traverse the infrastructure of an Internet Service Provider (ISP) before reaching the internet, which presents an opportunity for the ISP to log or even obstruct the connection. Bypassing these potential interruptions is a primary advantage of utilizing a VPN.

The tunnel is created between a VPN client and a VPN server. Users access SuperVPN via its Android application, which functions as the VPN client. To connect, users select a server from a list of available locations and click the Connect button, which designates the VPN server.

The client and server engage in a negotiation process to determine session parameters, including encryption ciphers and keys. Regardless of the destination of the traffic on the protected device, all data is routed through the tunnel to the VPN server.

Data transmitted over the internet is divided into packets. Each packet contains a header with source and destination addresses, which are essential for internet routers to process. However, these addresses can also be read and logged by the ISP.

The VPN client encrypts the packet header along with the packet’s content. To facilitate transmission, the encrypted packet is encapsulated within another packet, with the outer packet addressed in plain text to the selected VPN server.

strongSwan Overview

strongSwan is a suite of protocols based on a combination of two widely utilized VPN protocols: IPsec and IKEv2. IPsec, developed by Cisco Systems, operates at the network level to perform packet encryption and encapsulation.

However, IPsec alone cannot handle session management tasks such as cipher agreement and key exchange. These functions are managed by the IKEv2 protocol.

SuperVPN Encryption

While the specific encryption cipher used by SuperVPN is not disclosed, the IKEv2/IPsec framework employs two encryption phases. The first phase secures the session establishment, including the protection of the cipher key exchange necessary for tunnel formation. strongSwan supports various options for both phases. The session establishment phase follows the procedures outlined in Transport Layer Security (TLS), the security protocol used by HTTPS for safeguarding web pages. Details regarding the exact cipher or key length used in SuperVPN’s implementation remain unspecified.

For tunnel encryption, strongSwan offers three cipher options:

  • Advanced Encryption Standard (AES)
  • Blowfish
  • ChaCha20

The security of encryption is significantly influenced by the length of the key employed, though information on key length in SuperVPN’s implementation is not available.

SuperVPN Malware

A 2016 study by Australia’s Commonwealth Scientific and Industrial Research Organization (CSIRO) evaluated Android VPN apps and identified SuperVPN as the third worst for including malware, third-party tracking libraries, spyware, adware, and Trojans. This assessment was based on findings from the VirusTotal service.

Subsequent scans using VirusTotal for Mobile on devices with SuperVPN installed revealed no malicious content in the SuperVPN Fast VPN Client or SuperVPN Pro apps. These apps were found to be cleaner than several other widely used applications, including Messenger Lite, Facebook Lite, Shopify Shop, and MetaMask, each of which contained one tracking library.

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Thus, SuperVPN has demonstrated significant improvement since its 2016 ranking.

SuperVPN Leak Protection

A fundamental function of a VPN is to obscure your real internet activity from your ISP. This can be tested by verifying whether your actual IP address is detectable during the connection.

ISPs can monitor and potentially modify their services based on the type of traffic, such as imposing bandwidth restrictions—known as throttling—to discourage high-traffic activities like video streaming.

DNS leak protection is another crucial aspect. DNS leaks occur when DNS queries are not routed through the VPN but are processed by the ISP, providing the ISP with an opportunity to log internet activity. Effective VPNs either serve DNS queries themselves or route them through a public DNS resolver to prevent ISP control and logging.

Testing with IPLeak.net confirmed that SuperVPN does not reveal the real IP address and does not exhibit DNS leaks, as the DNS server addresses detected were not those of the ISP.

SuperVPN Server Locations

SuperVPN offers nine VPN server locations across different countries:

  • France
  • The USA
  • Canada
  • The Netherlands
  • The UK
  • Germany
  • Singapore
  • Hong Kong

The Hong Kong server is accessible only to VIP pass subscribers. Additionally, there is an Auto Select option, which assigns the connection to the most efficient server, typically the one closest to the user’s location.

Website Blocking

The selection of a VPN server location is crucial, as it determines the IP address associated with your internet traffic. IP addresses must be unique across the internet, and their distribution is centrally regulated to avoid duplication. This regulation enables web servers to perform IP lookups, revealing the geographical location of the IP address owner.

This setup benefits VPN users, as once a VPN connection is established, the IP address associated with the VPN server is used, rather than that of the user’s device. Many online platforms enforce geographic restrictions by scanning the source of requests and denying access to users outside specified locations.

For instance, access to BBC iPlayer is restricted to users within the UK, while streaming on ABC and NBC websites is limited to users in the USA. International services like Netflix and Disney+ also restrict content based on the subscriber’s country. Consequently, users often employ VPNs to bypass these geographic restrictions.

Our tests on geo-restricted video services using the SuperVPN app yielded the following results:

Service Test Results
Netflix Functional in the USA; non-functional in the UK, France, or Japan
Disney+ Non-functional in the USA, UK, France, or Japan
BBC iPlayer Functional
ITV Hub Functional
Channel 4 Non-functional
ABC Non-functional
NBC Functional

 

Pricing

The SuperVPN Fast VPN Client app is available for free, supported by advertisements. Users can opt to remove ads by purchasing a VIP pass, which provides a three-day trial of the service at no charge. After the trial, the service is billed at $5.99 per year, a relatively reasonable rate. If canceled within the initial three days, no charges apply.

However, the lack of transparency regarding the VPN provider and the obscure nature of the business raise concerns about the reliability of the cancellation process and the actual charges incurred. There is no assurance that the provider will honor cancellation requests or that users will only be charged the advertised rate.

Additionally, SuperSoftTech offers SuperVPN Pro, which mirrors the SuperVPN Fast VPN Client but includes an ad-supported free option or a VIP pass to remove ads. The VIP pass for SuperVPN Pro costs $2.99 per year. Nevertheless, the potential risks related to payment card security and the uncertainty surrounding actual charges may deter users from subscribing.

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