With over 50 million downloads, OpenVPN has become a benchmark in the VPN industry. However, Private Tunnel, which is a derivative of OpenVPN, does not match this level of acclaim. The service’s server coverage is limited, and its features are relatively basic. The customized version of the OpenVPN app lacks distinct advantages, and its privacy policies are not particularly robust, given its US jurisdiction, logging practices, and stringent anti-piracy stance.
Features
Private Tunnel is developed by OpenVPN Technologies Inc., the same organization responsible for the renowned OpenVPN software.
The service is compatible with Windows, macOS, Android, and iOS. Although setup guides are available for Linux and DD-WRT, there is no guidance for smart TVs, gaming consoles, or other devices that are supported by the OpenVPN app. While configuration files can be downloaded for use on OpenVPN-compatible devices, the available knowledge base is somewhat lacking in detailed installation instructions.
The website is minimalistic and does not offer setup guides for Windows, only a few troubleshooting articles addressing very specific issues. Although chat support is available, it requires email registration.
In my experience with Private Tunnel’s desktop client, I did not encounter technical difficulties, which was a positive aspect. However, the client interface is quite basic and prominently displays your email address in multiple places.
Private Tunnel does not enforce the use of a separate login credential for the VPN client, unlike its member’s area, which could be considered a security shortcoming.
From a usability perspective, Private Tunnel offers limited customization options and does not provide comprehensive explanations for novice users. While features such as auto-start are straightforward, options like the adaptive protocol or OBFS hybrid proxy lack sufficient explanation. Experienced users will manage these settings without issue, but beginners may face a steep learning curve.
Private Tunnel’s server network includes locations in the US, UK, Canada, Japan, Hong Kong, and seven EU countries, totaling twelve countries. Although the number of locations is not necessarily indicative of performance quality, the lack of transparency regarding the number of servers is a drawback. The desktop app suggests multiple servers in the US but only one server per country in other locations.
Peer-to-peer (P2P) torrenting is not recommended with Private Tunnel. Although the provider does not explicitly prohibit P2P activities, its terms of service and DMCA legal pages suggest that accounts may be suspended for copyright infringement. Given that Private Tunnel operates under US jurisdiction, users seeking a service for file-sharing might find alternative options more suitable.
Advanced configuration options include the ability to switch protocol settings between UDP, TCP, HTTP proxy, OBFS proxy, and OBFS-Hybrid proxy. However, not all servers support all protocols, and the server list does not automatically filter based on protocol compatibility. This means users must manually test servers to find one that supports their chosen protocol.
Pricing
Private Tunnel offers a 7-day free trial for all plans. The monthly subscription is priced at $6, while the annual plan costs $36. Both plans include unlimited data access and support for three simultaneous connections. The pricing structure is clear and accessible, especially with the inclusion of a 7-day free trial.
Payment options are limited to traditional methods such as PayPal, credit and debit cards, wire transfers, and Apple gift cards. Despite expectations that the company behind OpenVPN would offer modern features like anonymous payment options and a stringent no-logs policy, these are not available.
Performance
Private Tunnel demonstrated solid performance in security and speed tests. Here are my results:
Connection speed before VPN activation:
After connecting to Private Tunnel’s US server:
After connecting to Private Tunnel’s UK server:
The VPN managed to enhance upload speeds while having minimal impact on download speeds. It did not leak DNS, WebRTC, or IPv6 data.
However, despite performing well in speed tests, Private Tunnel only succeeded in accessing streaming services with less stringent VPN detection measures, such as HBO.
Both Netflix US and BBC iPlayer were inaccessible; Netflix detected the VPN usage, and BBC iPlayer recognized that the connection did not originate from the UK.
Privacy and Security
The company employs Open VPN combined with 128-bit AES encryption, providing a robust level of security. However, it lacks critical features such as a kill switch or firewall.
Private Tunnel’s Terms of Service (ToS) and Privacy Policy explicitly advise against engaging in illegal activities while using the VPN. Furthermore, the policies indicate that usage logs are maintained, which is a point of concern for many users:
“The information you provide when you purchase, connect, and use the service is accessible only to the Company.”
Despite standard privacy assurances, the company reserves the right to disclose user data to law enforcement authorities if required. This includes potential requests for personal information such as phone numbers and payment details. Such practices may diminish the company’s appeal among users who prioritize privacy.
It is important to note that the Privacy Policy pertains specifically to the use of their website, while the ToS governs the logging and usage of their VPN service.
