HideIPVPN Review (2024)

HideIPVPN offers dedicated software for major operating systems, supporting OpenVPN, SSTP, SoftEther, PPTP, L2TP/IPSec, and features a kill switch, DNS leak protection, and SmartDNS service. P2P is allowed on select servers, and users can connect up to five devices simultaneously per license. However, the provider’s privacy policy leaves much to be desired.

Features

HideIPVPN, a modest VPN provider with Moldovan origins, delivers consistently good speeds and successfully unblocks various streaming platforms. It supports most versions of Windows, including Windows Phone 8.1 and Windows 10 Mobile, along with macOS, iPhone/iPad, Android, Chromebook, and Linux Ubuntu. Additionally, it can be manually configured on modems and DD-WRT routers.

I tested the 24-hour free trial (now extended to three days), which does not require payment details, although a valid email (no disposable addresses) is necessary. Registration was straightforward, and I promptly received two emails—one with dashboard login credentials and another with VPN login details. The dashboard is well-organized and user-friendly, making it easy to find installation files and setup instructions.

The Windows client is sleek, intuitive, and offers useful features such as a support tab that allows users to generate and send log files to customer support with a single click. The app also provides access to the client area, setup guides, downloads, and legal documentation. Similarly, HideIPVPN’s OpenVPN-based Android app is simple to use, enabling quick connection and seamless streaming.

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Customer support, however, was less impressive. Although HideIPVPN advertises 24/7 live chat support, my experience was underwhelming. The initial response seemed automated, and when I asked about the company’s registration details, the chat window became unresponsive and eventually reloaded after an hour, erasing my inquiry. This lack of transparency was disappointing.

HideIPVPN permits five simultaneous connections and allows P2P torrenting on servers located in the Netherlands, Germany, Lithuania, Luxembourg, and Singapore. Its native VPN client includes options to switch between VPN protocols or use SmartDNS, a convenient feature as most SmartDNS providers require cumbersome manual DNS setups. For OpenVPN, users can toggle between TCP and UDP and various ports (443, 5005, 3389, 2460, and 992). However, SSTP does not offer protocol switching.

An App Killer feature functions as a kill switch, terminating selected applications if the VPN connection drops. Additional features include automatic reconnection and DNS leak protection.

The server list is organized by country, with the ability to mark preferred servers. Smart Location automatically selects the most efficient server. HideIPVPN operates servers in the U.S., UK, Canada, Poland, Netherlands, Germany, France, Lithuania, Luxembourg, and Singapore. While the server count is limited, many users may appreciate the focus on fewer, high-speed servers over a larger, less reliable network.

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Pricing

HideIPVPN offers a three-day free trial for its VPN + SmartDNS package and a seven-day free trial for its SmartDNS-only plan. However, its 30-day money-back guarantee comes with strict conditions. Refunds are only granted if a user is unable to connect to any VPN servers using all available protocols in their package, a rare occurrence. Refunds are not available for unsatisfactory speeds, inability to unblock specific streaming or gaming services, or issues with modem or router setup.

Furthermore, only Mac, Windows, and Linux users are eligible for refunds, as iOS and Android users must adhere to iTunes and Google Play store policies. Pricing is competitive but not the cheapest, with plans available at $2.99/month for 24 months, $4.99/month for 12 months, and $6.99 for a month-to-month subscription.

The all-inclusive Ninja Power package, which includes access to all 27 premium VPN servers, SmartDNS, and Proxy, costs $9.99 per month, $22.98 per three months, and $69.96 annually. This package supports OpenVPN, SSTP, L2TP/IPSec, SoftEther, IKEv2, PPTP, and allows five simultaneous connections. P2P is permitted on German and Dutch servers. Payment methods include credit cards, PayPal, and Bitcoin.

Performance Tests

In my security tests, HideIPVPN performed exceptionally well,

showing no DNS,

IPv6, or

WebRTC leaks.

In terms of speed, the VPN caused a moderate speed drop during synthetic tests, but the results were still acceptable. Here are the comparative speeds:

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  • Without VPN:

  • U.S. server:

HideIPVPN

  • UK server:

HideIPVPN

Dutch Server Performance:

HideIPVPN has demonstrated its capability to circumvent geo-restrictions on major streaming platforms, including Netflix, HBO, BBC iPlayer, and ITV.

Privacy and Security

HideIPVPN offers a robust array of security protocols, such as SSTP, SoftEther, and the highly secure OpenVPN, which is equipped with AES 256-bit and RSA 4096-bit encryption. These specifications are considered highly secure. However, the provider remains notably opaque regarding its jurisdiction. The website does not disclose this information, necessitating a WhoIs lookup. It was found that HideIPVPN is registered under Adrian Crismaru of Server Management LLC, based in Delaware, USA. This jurisdiction implies that gag orders and data retention laws may impact the handling of log files and user data.

While the provider does not retain activity logs, there is a potential for monitoring of accounts, especially regarding torrenting activities. Users may face restrictions or warnings if torrenting on servers not designated for this purpose. Although HideIPVPN does not keep logs of user IP addresses, it may collect personally identifiable information provided during checkout. Of particular concern is the provider’s policy to disclose user information to law enforcement without prior notification. Subscriptions from high-risk countries or suspicious orders may prompt the provider to request proof of identity, with refusal leading to account termination without a refund.

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